We are committed to delivering high-quality wellness products with care and professionalism. Due to the sensitive nature of our products, the following return and refund terms apply:
1. Non-Returnable Products
For safety, hygiene, and regulatory reasons, we do not accept returns for the following:
- Opened or used wellness supplements or consumables
- At-home test kits once opened or tampered with
- Personal care and hygiene products (e.g., masks, skin products) once unsealed
We kindly ask customers to ensure that they are ordering the correct products before completing checkout.
2. Defective or Damaged Items
If your item arrives damaged, defective, or not as described, you are entitled to a full refund or replacement.
To qualify:
- Notify us within 7 calendar days of delivery.
- Include clear photos or videos showing the issue.
- Return the item (if applicable) in its original packaging.
We reserve the right to inspect and verify the product before processing a refund or replacement.
3. Unopened Returns (Discretionary)
In select cases, we may accept returns of unopened, unused products within 7 days of delivery — provided:
- The product is in original sealed packaging
- You cover return shipping costs
- A restocking fee may apply
Please contact our support team at [email protected] before sending anything back. Unauthorized returns will not be accepted.
4. How Refunds Are Processed
- Refunds are issued to your original payment method.
- Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
- In case of Cash on Delivery (COD), refunds are processed via bank transfer or wallet credit.
